Support

Frequently asked questions.

SUPPORT@ENTERPAY.COM200+ CRYPTOCURRENCIES SUPPORTED
General
What is EnterPay?

EnterPay is a crypto payment solution for businesses that allows merchants to accept payments in over 200 cryptocurrencies. All payments are automatically settled in EUR (or local fiat), with 0% transaction fees for the merchant.

How does EnterPay work?

Customers pay with crypto by scanning a QR code generated on your EnterPay POS terminal, mobile interface, payment link or API services. EnterPay's licensed partners process the transaction and automatically convert the crypto into fiat. The merchant receives their native currency in their bank account, just like with a traditional card payment.

What types of businesses can use EnterPay?

EnterPay is built for hospitality, retail, luxury, e-commerce, events, automotive, and more. If you receive in-person or online payments, you can use EnterPay.

Terminals & setup
What is included in the EnterPay hardware terminal?
  • Crypto POS device
  • Built-in SIM (mobile connection)
  • WiFi support
  • USB-C charger
  • Pre-installed software
Do I need technical knowledge to use the terminal?

No, EnterPay terminals are plug-and-play. Simply connect to WiFi or mobile data, log in with your credentials, and start accepting payments.

Can I use EnterPay on my phone?

Yes! EnterPay also offers a Mobile POS solution that works on smartphones or tablets — no hardware required.

Payments & transactions
How do I pay with cryptocurrency?

Select a cryptocurrency at checkout and send the exact amount shown to the wallet address or QR code provided. Please use only the specified cryptocurrency and the correct blockchain network.

Is the exchange rate fixed?

The quoted cryptocurrency amount is locked only for the time displayed at checkout. If payment is made after this period, a new quote may be required.

Are there any fees?

The amount shown before you confirm payment already includes our conversion fee. Network fees, which vary depending on blockchain congestion, are not included and are added separately when you send your payment.

When will my payment be confirmed?

Your payment will be confirmed once the required number of blockchain confirmations has been received. Confirmation times vary depending on the blockchain network.

Can I cancel or reverse a cryptocurrency payment?

No, not on the blockchain — cryptocurrency transactions cannot be reversed once confirmed. Please ensure you use the correct cryptocurrency, blockchain network and payment amount before sending funds. If you believe you're owed a refund, contact the merchant directly; they may be able to arrange one outside the original transaction.

What happens if I send the wrong cryptocurrency or use the wrong network?

Payments sent using an unsupported cryptocurrency or incorrect blockchain network may not be recoverable. Please carefully check all payment details before confirming your transaction.

Security & compliance
Is EnterPay compliant with regulations?

Yes. EnterPay conducts merchant onboarding (KYB) using certified identity-verification technology, while all regulated activities — crypto processing, end-customer KYC/AML, transaction monitoring, and fiat off-ramping — are performed by licensed third-party partners under their own authorisations. EnterPay itself is a non-custodial software layer and holds no licence in its own name.

Do I need to perform KYC/KYB?

All merchants are required to complete a Know Your Business (KYB) verification process during onboarding. For users, KYC is only required for high-risk or large transactions, based on regulatory thresholds.

Is my data safe?

Yes. EnterPay follows best practices for data encryption, authentication, and secure payment processing.

Settlement & payouts
When will I receive my payout?

Payouts are processed daily or weekly (based on agreement) and sent directly to your business bank account.

Who processes the crypto and off-ramp?

Our regulated third-party partners handle all crypto acceptance and conversion.

Support & integrations
How can I get support?

Our support team is available via email at support@enterpay.com.

Do you offer integrations with POS or e-commerce platforms?

Yes. We are working on integrations with platforms like Shopify, WooCommerce, Lightspeed, and more.

Miscellaneous
Can I use EnterPay internationally?

EnterPay operates in most countries where crypto payments are permitted. See our Crypto Payment Coverage page for full details.

Do I need a separate bank account for payouts?

No, you can use your regular business account.

Can users pay in any currency or only crypto?

EnterPay is for crypto payments only. You can still use your existing payment methods alongside EnterPay.

Still have a question? Contact us — we typically respond within one business day.